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Level 7

Video problems on Roku TV

My Roku tv works fine after about an hour or so the picture goes off and colored lines comes on the screen I have to reset it before it works again sometimes the remote works and sometimes it don't.

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Roku Employee
Roku Employee

Re: Video problems

@Crissy52 

Thanks for the post.

It's possible that the issue you are experiencing is a hardware issue. 

Have you tried contacting your TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Support page here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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