Discussions

[roperdebra]

I want to upgrade my Roku tv subscription from the 4.99, with commercials, to the one without commercials. I am not finding a way to do this. Help

[RokuLianna · Accepted solution]

Hi @roperdebra

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,
Lianna

[david72barbara7]

Up grad my Roku subscription to no commercials

[renojim]

@david72barbara7, what subscription are you speaking of?  Roku devices don't require a subscription, but some channels/apps do.  There's no such thing as one subscription that covers no commercials on all channels/apps.

[Fiksall]

There is NO HELP FOR THIS SUBJECT.

[RokuJechealR]

Hi @Fiksall,

Thanks for your first post in the Roku Community!

Please be advised that Roku only transmits the channel and is not responsible for the ads and contents within an app. The respective channel solely chooses the contents and ads, and we have no control over the programming or operation of the channel. With that being said, we would recommend reaching out to channel provider support to report the issue and for further help.

Let us know if there's anything else we can further assist you with aside from this.

All the best,

Chel