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Moriah35
Level 7

Universal Remote

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I have an onn roku tv the remote all the sudden quit working with the tv. I've gone through all the troubleshooting tutorials for the remote which is an ir remote. And nothing worked. Would an universal remote work with this tv since it has roku built into it?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Universal Remote

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@Moriah35

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 21

Re: Universal Remote

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Roku tv's don't use a roku code usually found in universal remotes, they need a tv code suited for roku tv's. I like the One-For-All urc-7935 streamer remote, works great on roku tv's. You can find them open box on ebay for about $10, you can by them new at walmart usually abount $16.88. P1010420 (800x600).jpg

 

Edmund
RokuDanny-R
Roku Employee
Roku Employee

Re: Universal Remote

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@Moriah35

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Visitor45763
Level 12

Re: Universal Remote

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@Moriah35 wrote: remote all the sudden quit working with the tv.

It's possible the tv's IR sensor went out. (There are videos about how to replace it inexpensively. But, could be daunting.). If that's the case, a new remote may not work. If you view the front of your remote through your cell phone's camera, you should see the IR illuminate. If you've replaced the batteries, and don't see that IR, then it's likely a new remote would work. You don't need universal, but the one tivoburkee referred to is nice. Otherwise you could just get a Roku replacement.

If you do see the IR (through your phone's camera), then it could be the tv's sensor. In which case I think you could buy the Roku enhanced voice remote and it would control your tv using wifi (not IR). I think those work with any Roku TV. I'm not sure.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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