Discussions

[Bsull263]

I’ve tried unplugging the TV for a few minutes and plugging it back in. I did a factory reset. I did a network reset. It goes through it like it’s going to update it and it won’t update it. I can’t get it to update. I’m not sure why. it keeps saying it’s up-to-date. It’s all set, but it won’t work

[RokuEmmanuel-D]

Hey, @Bsull263.

Thanks for chiming in! 

We see that you're also having trouble updating your Roku TV, and we're here to figure this out for you.

What error message are you seeing when trying to update your Roku? Also, you mentioned that the TV says it is up to date. Could you tell us the latest software version of your Roku?

In the meantime, visit this support article here for more tips!

Roku Community Team

[Bsull263]

I have a TCL8K Roku TV that I bought in the fall 2024. The software is 13.1.4 build 1514-AH.

I have a shop Roku TV in my bedroom that’s five years old and the software is 14.1.

The problem I’m having is that I can’t get the Max app to work on the newer TV, but it works in my bedroom on the older TV.
I am connected to the Internet,

[renojim]

@Bsull263, I couldn't believe it when I noticed it a while back, but I'm pretty sure your 8k TV is considered a "Legacy" model.  It's no longer receiving updates and 13.1 is the last available software version.  The following list shows the "8k Roku TV" model E000X under "Legacy models", but I'm sure that applies to all models starting with an E.  You can find your TV's Roku model number under Settings->System->About.

Hardware specifications | Roku Developer

I hate to be the bearer of bad news for a TV that I'm sure wasn't cheap.

[aankotech1]

You are exactly correct and it happened to me too.  I am beyond pissed off for what I paid for that TV, especially that our other Roku TVs that are much much more inferior can accept the upgrade and have no issue.  We no longer can watch HBO MAX and other streaming services due to this issue (no software upgrade available) on our 8K E model.  I think a class action should be established.  When I buy a new TV (because now I have to), it will NOT be a Roku.  Lawyers, get ahold of me and others on this one.  Complete nonsense and total fraud.

[renojim]

@aankotech1, I'd be pretty upset as well, but you don't have to scrap the TV.  Just get another streaming device (Roku or otherwise) and connect it to the TV.  Is there any service streaming in 8k?  I do recall something about TCL starting some kind of service, but I don't know if it ever happened.

[aankotech1]

Thanks Renojim.  Do you think if I install a Roku Ultra 2024 Ultimate Streaming Player 4K Streaming Device for TV with HDR10+, Dolby Vision & Atmos - Bluetooth & Wi-Fi 6- Rechargeable Voice Remote Pro with Backlit Buttons - Free & Live TV to bypass the internal software update necessity, that I can get the TV to accept the streaming services, without having to buy a new TV?

https://www.roku.com/products/players

I am currently running a TCL Roku TV 75" Model E103X, with Software version 13.1.4.1514 (will no longer update to higher versions).  I am hoping that spending the $79.00 would be better than my $2500+ I spent on that TV going to waste.

[JD1974]

I am having the same exact issue with my TCL 8k Roku TV.  IT will not update to OS14, rendering the MAX app completely useless.  I read somewhere that these TV's are now legacy, but if thats the case, there may be a brewing legal action  by making a 2-3 year old TV legacy and not being able to be updated.  ROKU, fix this issue now.  We all know these higher end TV's can handle the update to OS14.  

[renojim]

@aankotech1, yes, that would work, but keep in mind that it doesn't do anything to the TV's software.  It's basically just another connected device like a Blu-ray player - you switch the TV's source/input to the HDMI port the Ultra is connected to and then use the Ultra's remote to control it.  The screen will look the Home Screen of the TV, so it can be confusing.  You can set the TV to always power on to the Ultra's input and pretty much get away with only using the Ultra's remote, but if you watch antenna TV or any other connected device you'd need to switch back to the TV's remote.  And of course, the Ultra won't give you anything in 8k, but I suspect there's little to nothing available in 8k anyway.

Admittedly, it's not as good as an actual update to the TV's software, but it's better than trashing the TV or replacing it with another expensive one.

[JWS9518]

@JD1974 

Unfortunately, that is the problem with Roku licensing their operating system to all of these third-party TV manufacturers.  Roku has no control over these TVs, in this case TCL, and their capabilities and the ability to update, which is the main reason I stay away from budget level brands.  You may have an argument with TCL, but not Roku.