I sure hope they get it fixed i was supposed to get a call today at 4:30 from level 2 tech agent with info from TCL HQ , i never received a call , that's twice this week that the level 2 didn't call me at set time , makes me think they are holding off untill they get it figure or don't figure it out .. Very disappointed since this tv was recommended from co-workers .
I finally received a call from a level 2 tech on Saturday but unfortunately was not at home with the tv. This tech told me they had a fix that was working. The tech was to call me back today (Monday) but I never received a call back. I called customer support and they are still clueless. They had me do the update on the website. They said it had been updated since the original posting. I tried it and once again it failed. Waiting for another call back. This company probably has the worst technical support that I have ever dealt with......I will never buy any of their products again.
Yep, still no change on my end. I don’t think these technicians understand that the issue isn’t on their end, it’s the TVs themselves. I truly feel that simply putting out a new update won’t do the trick. Oh well, if nothing is solved in 15 days, it’ll be back to Walmart I go.
SO after about a week of back and forth with TCL customer support it’s suggested that maybe it’s the hard drive in the TV (something along those lines... I am not very tech savey)? I Am going to have a customer representative come to replace mine in my TV. They said it should be fixed once the replacement is made. I sure hope. Not sure how they plan on replacing everyone’s if it is truly the issue...
There has to be a software fix released. This is definitely not hardware related and all of us don’t have faulty hard drives that need replaced. We just need a compatible firmware to install via usb or network. Usb probably the most likely. It would be nice if we could get a straight answer especially since someone said they had a working fix. The hardware on all of our TVs is working fine. The issue is on the software side and the techs need to figure this out
How did you go about setting that up? I can't even get TCL Support to give me a call they barely respond to emails. I've also DM'd Roku and TCL on Twitter. Both are completely clueless. "Have you restarted it and changed the wifi network".....
I have been monitoring this thread because I have the exact same issue with that television. I'm surprised that this information hasn't been leaked to other sites like CNET or any major news outlets. I say an upgrade to a 5 series is in order or if they can't fix it via software, supply ROKU boxes to all purchasers free of charge. If this isn't fixed before Thanksgiving I will personally spread this issue all over the internet.