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Tv remote not working

All of a sudden the remote that came with my onn roku tv won’t work. None of the buttons will control anything? I also have a fire stick and once I get into the hdmi with the roku remote app the volume buttons won’t work they all used to work before we tried different batteries and that didn’t help. Our remote is also not the kind you can press the reset pairing button thing. What should I do??!!! The tv is only a few months old?

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Roku Employee
Roku Employee

Re: Tv remote not working

@MarissaDallimo 

Thanks for the inquiry.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-888-412-6886.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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Tivoburkee
Level 16

Re: Tv remote not working

You can see if its the actual remote that's broken and not the tv no longer accepting IR commands. With new batteries in the tv remote, using your cellphone camera, point and press a key on the tv remote while its pointed at the camera lens, if you see flashes then the remote is operating as normal. Then it would could be the tv at fault?

Edmund
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