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Level 7

Tv losses sound

My 55 inch tv losses sound and it’s brand new - the only fix I have is to keep turning leveling on and off when going to different streaming apps ie . Netflix, hbo , YouTube , I just purchased this tv and the software is updated . Please help 

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5 Replies
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Level 21

Re: Tv losses sound

I am assuming your TV is a Roku TV. Be aware that Roku themselves do not manufacture or support the Roku TVs. They only provide the operating system. For support you need to contact the manufacturer of your TV. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Tv losses sound

Tv sound is fine until I click on an application through roku


@atc98092 wrote:

I am assuming your TV is a Roku TV. Be aware that Roku themselves do not manufacture or support the Roku TVs. They only provide the operating system. For support you need to contact the manufacturer of your TV. 



and it does not have sound until I go to the settings on roku home and change it to leveling 

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Level 21

Re: Tv losses sound


@Gwynntom wrote:

Tv sound is fine until I click on an application through roku


@atc98092 wrote:

I am assuming your TV is a Roku TV. Be aware that Roku themselves do not manufacture or support the Roku TVs. They only provide the operating system. For support you need to contact the manufacturer of your TV. 



and it does not have sound until I go to the settings on roku home and change it to leveling 


OK, but if it's a Roku TV, you need to contact the manufacturer for support, as I mentioned. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Tv losses sound

@Gwynntom 

Thanks for the post.

As mentioned by @atc98092, have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Tv losses sound

Same thing with mine. Any solution?

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