Discussions

[Gwynntom]

My 55 inch tv losses sound and it’s brand new - the only fix I have is to keep turning leveling on and off when going to different streaming apps ie . Netflix, hbo , YouTube , I just purchased this tv and the software is updated . Please help 

[atc98092]

I am assuming your TV is a Roku TV. Be aware that Roku themselves do not manufacture or support the Roku TVs. They only provide the operating system. For support you need to contact the manufacturer of your TV. 

[Gwynntom]

Tv sound is fine until I click on an application through roku

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@atc98092 wrote:

I am assuming your TV is a Roku TV. Be aware that Roku themselves do not manufacture or support the Roku TVs. They only provide the operating system. For support you need to contact the manufacturer of your TV. 

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and it does not have sound until I go to the settings on roku home and change it to leveling 

[atc98092]

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@Gwynntom wrote:

Tv sound is fine until I click on an application through roku

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@atc98092 wrote:

I am assuming your TV is a Roku TV. Be aware that Roku themselves do not manufacture or support the Roku TVs. They only provide the operating system. For support you need to contact the manufacturer of your TV. 

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and it does not have sound until I go to the settings on roku home and change it to leveling 

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OK, but if it's a Roku TV, you need to contact the manufacturer for support, as I mentioned. 

[RokuDanny-R]

@Gwynntom 

Thanks for the post.

As mentioned by @atc98092, have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

Thanks,
Danny

[Mdizzle]

Same thing with mine. Any solution?