Set up my new TCL 50” Roku TV. After completing set up, the transparent black box used for set up will not go away. No text or anything, just a dark rectangle in the middle of my screen. I did multiple factory resets and can not get it removed. I can’t find anything in the settings or in online forums. Help!!!
Re: Transparent Black Box still on screen after Setup
The picture linked above goes to my amazon photos in case anyone was confused by the link url. Here is a second picture. Going to a different app, I now realize there is a transparent box at the top of the screen as well.
Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.