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ry14
Level 7

Tool bar on Roku TV

Can’t get rid of tech specs box

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Tool bar

@ry14 

Thanks for the inquiry.

Would it be possible for you to attach a screenshot so we can see what the issue is that you are experiencing?

Your Roku TV may be in store demo mode and needs to be turned off. You'll need to factory reset your TV, then select home use during the setup process to remove this information. 

Please keep us posted and we will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lizsmith
Level 7

Re: Tool bar

How do I remove the pop up adds from the left side of my onn roku tv. These ads pop up every 5 min

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tool bar

@Lizsmith 

Thanks for the inquiry.

Can you please provide us with a screenshot of the issue you are experiencing? Are these ads occurring when you stream on a specific channel or does it happen no matter regardless of the channel you are watching?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Butterflywings
Level 7

Re: Tool bar

How do I remove the pop up adds from the left side of my new roku tv. These ads pop up every 30 seconds, whatever channel l watch. No streaming yet, just watching free channels now. Totally can’t stand the pop up adds constantly. 

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LisaK68
Level 7

Re: Tool bar

Go to:

Home > Settings > System > Store Settings

Then, uncheck Show store marketing messages.

Smiley Happy

BriFranklin
Level 7

Re: Tool bar

Omg thank you so much for that tip. It was driving me crazy.

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