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Kenz2
Newbie

Title screen plays with very low brightness but immediatly turns off

I did not do anything before this has happened. When I press the power button on the remote or the tv the title screen that you would usually see when turning on is there very faintly but immediately turns off after a couple of seconds. I have tried unplugging it for a few minutes, but that has not worked.

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4 REPLIES 4
RokuJechealR
Community Moderator
Community Moderator

Re: Title screen plays with very low brightness but immediatly turns off

Hi @Kenz2,

Welcome to the Roku Community!

We appreciate you reaching out to us. We want to take action on this, but we need more details to see if there are any options that we can look further into. May we ask when you started seeing the issue? What Roku model device are you using? What specific troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we will be able to assist you.

Best regards,

Chel

Jecheal R.
Roku Community Moderator
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Kenz2
Newbie

Re: Title screen plays with very low brightness but immediatly turns off

Hello @RokuJechealR  

So far i have tried unplugging the tv for a few minutes and plugging it bag in. I've tried pressing the power button underneath the tv.  This is a Hisense Roku tv. I just started seeing this issue around 11 am today

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Kenz2
Newbie

Re: Title screen plays with very low brightness but immediatly turns off

have you figured anything out yet? @RokuJechealR 

 

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RokuAnjelie
Community Moderator
Community Moderator

Re: Title screen plays with very low brightness but immediatly turns off

Hi @Kenz2,

We appreciate you notifying us about the issue with your title screen.

We're here to help and would be grateful if you could send us a video demonstrating the low brightness and sudden shutdown that you've been experiencing. 

This will help us gain a better understanding of the problem. Please keep us informed of any updates. 

Thanks,

Anjelie

Anjelie A.
Roku Community Moderator
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