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WhatTheWorld
Level 7

Time display on TV different than display on guide

Time displayed on main menu is correct however when I press "ok' to see info on program I'm watching it displays different time. I have to continuously reset TV to sync time every time I turn it on

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Time display on TV different than display on guide

@WhatTheWorld

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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