[Game Mode] Transparent tearing with Vertical lines and setting reseting
My screen has horrible tearing with vertical transparent lines all over it. I have a PC plugged over a Display port to an HDMI cable. I have tried changing cables, HDMI only, changing ports, and still persists. It goes away when I disable "game mode" but if I turn the tv on and off again the setting changes back on, even tho it's showing "off" on the menu... I have to set 'game mode' to on and then off again. every time i turn it on. -_-
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-photo of the issue happening
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Steps to reproduce: I'm using HDMI 3 input, on it I set 'Game Mode' to off (to remove the weird vertical tearing lines). Now every time I turn off the tv or change input the 'Game Mode' setting turns back on (even tho it's disabled in settings) and the weird lines appear again. I can't understand why it's setting it ON by default, I only request for this setting to stay off when I turn it off, please.