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Roll256Tide
Level 7

Tcl rokutv stuck on red screen off then back to red screen repeatedly

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Tried factory reset button and unplugging everything numerous times with nothing working tv isnt 7 months old....WILL NEVER BUY A TCL OR A ROKU TV EVER AGAIN...WHAT A WASTE

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tcl rokutv stuck on red screen off then back to red screen repeatedly

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@Roll256Tide

Thanks for the post.

If the only thing you are seeing on your Roku TV is a red screen and are still not able to change the screen even after factory resetting the TV, it may appear that you are running into a hardware issue.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Visitor45763
Level 12

Re: Tcl rokutv stuck on red screen off then back to red screen repeatedly

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I'm sorry you've had this experience. It wouldn't hurt to try clearing your cache:

Hit HOME 5 times.
UP once.
REWIND twice.
FAST FORWARD twice. (Clears cache & tv reboots itself. Be patient. It takes 1-2 minutes for the tv to go black, and come back on)

That seems to fix some problems factory reset doesn't. 

Another thing you could try is factory reset, but tell it you'll setup the network later (but don't). This loads a minimal and seemingly different software (the antenna tv is very different, like it used to be before Roku messed it up). So far, this doesn't seem to fix any of the common problems resulting from Roku's untested updates. Maybe it's not that different. But, it wouldn't hurt to try it. If your tv worked again this way, you could add a $22 Firestick Lite to HDMI to stream that way (Sofabaton F2 remote to control the tv and stick).

Your tv should be under warranty still. That should make more sense. But, having your Roku tv disconnected from the internet protects it from untested updates.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Tcl rokutv stuck on red screen off then back to red screen repeatedly

Jump to solution

@Roll256Tide

Thanks for the post.

If the only thing you are seeing on your Roku TV is a red screen and are still not able to change the screen even after factory resetting the TV, it may appear that you are running into a hardware issue.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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