Discussions

[Popweed]

Yes it what did you do to get it started again 

[Taylor192023]

[Psjohnjohn]

How do you get to a menu if it's in a boot loop doesn't make much sense to go to settings and change it all the way back to factory when you can't even get there:-( what about the TCL TVs that have Roku built into it what do you do then? There's no box to reset.. advise anybody please thank you

[RokuArjiemar]

Hello! @Psjohnjohn, @Taylor192023,

We appreciate you posting in the Roku Community!

Thank you for contacting us about your TCL Roku TV stuck in a reboot loop. We are happy to assist you.

We want to clarify if the issue occurred after the recent software update. Have you tried all the troubleshooting steps provided by @RokuJechealR? 

If the issue persists, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[Doughbean]

How do we undo TV updates then? (Since mine and probably everyone else's is doing this.) 55s401

[SharonJ]

I bought a brand new tv today and it's stuck in the reboot loop brand new out of the box!

Not impressed at all. When can we expect this problem to be rectified? My other tv was stuck in recovery mode and I had no choice but to buy another one. Now the new one isn't useable.

If the problem is going to be solved soon, I'll keep the new tv.

[RokuArjiemar]

@SharonJ,

Thanks for posting in the Roku Community!

We apologize for the issue with your Roku TV being stuck in a reboot loop. We're pleased to assist you.

Have you tried performing a hard reset on your TV using the physical button?

Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

You can also try to use the recovery mode. For detailed help, learn how to use Recovery Mode on your Roku TV.

If the issue persists, please provide the information requested above so we can investigate further.

Thanks,
Arjiemar 

[JR410]

My TV shut down last night and is now stuck in Recovery Mode -- despite unplugging, trying the factory reset, everything suggested. It's TCL model 55R635. Roku TV A113X. Please help -- this TV is only 3 years old this is ridiculous.

[VirtuaCat]

Yep, I'm 100% in the same boat here.

[JR410]

Reset and recovery mode do nothing to help here.