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mohnkern
Level 9

Tcl 5000 series not working with YouTube tv

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My tcl 5000 series crashes and reboots every time I start YouTube TV

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mohnkern
Level 9

Re: Tcl 5000 series not working with YouTube tv

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IT cleared itself after a day or two.  This seems to be a common recurring problem with Youtube, Youtube TV and Amazon Prime.  They'll stop working (to the point of crashing the TV sometimes) and then a few hours (or a day or two) later, the problem resolves itself, with no effort on my part. 

It feels like there are Roku OS updates that are breaking their code, and they have to fix it, or alternatively, they are releasing untested code in the app.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tcl 5000 series not working with YouTube tv

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@mohnkern 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your TV from Settings>System>System restart. Once your TV starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mohnkern
Level 9

Re: Tcl 5000 series not working with YouTube tv

Jump to solution

IT cleared itself after a day or two.  This seems to be a common recurring problem with Youtube, Youtube TV and Amazon Prime.  They'll stop working (to the point of crashing the TV sometimes) and then a few hours (or a day or two) later, the problem resolves itself, with no effort on my part. 

It feels like there are Roku OS updates that are breaking their code, and they have to fix it, or alternatively, they are releasing untested code in the app.

 

View solution in original post

0 Kudos