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Level 7

TV won't accept remote commands

My 50" Onn Roku tv won't accept commands from the remote, but will from the android app. I know the remote is good because it will operate my 55" TCL Roku TV. Any ideas? 

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Community Streaming Expert

Re: TV won't accept remote commands

IR receiver may be out on the tv? You can try unplugging it for a bit. The cellphone app doesn't use IR or RF, it uses IP er internet. 

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