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Cgoff
Level 7

TV shows linked on Roku account but will not update

I have went through setup about eight times my.....Roku account shows the TV to be linked, the screen that says it will automatically update when it's done..... will not automatically update have contacted Roku, he was no help

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: TV shows linked on Roku account but will not update

@Cgoff

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have you tried using an alternate wireless network, such as a mobile hotspot, to see if you can update your Roku TV? What are you seeing on screen? Can you provide a screenshot of what you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cgoff
Level 7

Re: TV shows linked on Roku account but will not update

I have done the setup like 10 times my Roku account shows the TV as being linked but this screen will never update which says it will automatically I've done hard reset factory reset I don't know what else to do

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV shows linked on Roku account but will not update

@Cgoff

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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