Hey "Danny", There are multiple complaint pages for this problem at THIS website, and ACROSS THE WEB. At this point, asking each person for details and a screenshot seems like WAY TOO LITTLE TOO LATE. Roku MUST be aware of this problem, which is affecting a LARGE PERCENTAGE OF THE CUSTOMER BASE. Just PROVIDE AN ANSWER, EACH AND EVERY TIME. I have scanned dozens of pages with no solution in site.
COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE. FIX IT!
And this has been ongoing for quite some time. It's a very simple issue, the info menu just pops up whenever it pleases, whether on antenna, or streaming, period. And it blocks the picture, and it's especially infuriating when you watching a foreign language show, and it blocks me from reading the dialog!! To constantly ask for each person's technical minutiae, is pointless, and appears to be nothing more than a stalling procedure, as nothing has yet been done to correct this very obvious bug...
This is VERY ANNOYING.. for those of us that use OTA. Love my tcl tv and roku interface but this is enough of an issue to switch it out. Dont confuse this issue with the roku store mode screen. While watching OTA it will pop up the info screen that tells you info about the current ota station and prgram you are watching. . Just change the software so if i want to see it...push the ok button. Done thanks...please fixso i can keep this tv
I had the same problem with 3 tcl tv's. Last week one of the tvs updated to software version 11 and the channel info does not popup anymore. The other 2 tvs have not updated yet and the problem persists with them.