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Cam_jones10
Level 7

TV not turning on

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Hello everyone. My 70 inch roku tv will not turn on and it seems as if I’ve tried everything. I’d like to have it fixed before having to return it. When plugged in to different outlets it still won’t turn on, and I changed the power chord and still nothing. The red light at the bottom of my ONN tv will not light up either. Help would be appreciated. Thanks 

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV not turning on

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@Cam_jones10

Thanks for the post.

The issue you are seeing may be related to a hardware issue. Have you tried contacting ONN support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV not turning on

Jump to solution

@Cam_jones10

Thanks for the post.

The issue you are seeing may be related to a hardware issue. Have you tried contacting ONN support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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