Insignia Roku TV
Roku TV Model 5406X
Insignia Model number NS-48DR510NA17
Serial number 2N0054686664
Software Version 8.0.0-build 4183-20
Does not find any networks.
When trying to do a manual software update with USB, sometimes I get a message that says "Oops! That didn't work" when entering the 12 digit code. If I get past that part, the six digit code is invalid.
Due to bad internet service has been used as just an over-the-air TV since purchased in 2016. It worked fine until 1/3/2023. Then it started freezing, turning off, then back on every few minutes on the major channels (FOX, ABC, NBC, CBS), and a couple of times an hour on other local channels.
We got new, better internet service. This TV does not recognize any networks. Our laptops can see several other networks besides our. The TV is about 12 feet from the router. We have tried repeatedly system resets, updates from USB (which have all failed in the way I stated above. The update was downloaded on a USB formatted to FAT32. The update is not in a sub-folder on the USB. It is on a 32GB USB.
I feel if we could update the software to a more resent version, the TV might be watchable. Any ideas on why this TV will not accept the update from the USB or find my network?
I called Insignia support. They said it was a Roku issue. I called Roku support. After 2 hours repeatedly going through the reset and update procedures, the rep gave up and said he would send my issue to some other support staff. I never understood who he was sending it to.