Discussions

[oa1]

Hi, my TV is broken. The screen has gone completely dark and it has rows of red on the screen and I have tried the reset method and it didn’t work.

What do I do ? 

[RokuJechealR · Accepted solution]

Hi @oa1,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've encountered with your Roku TV and the steps you took to resolve the issue.

The issue you are experiencing may be related to hardware. Have you tried contacting Westinghouse support yet to inquire further?

We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer offers direct support for their Roku OS products.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV.

We appreciate your understanding.

All the best,
Chel