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Level 7

TV Remote not working intermittently, not a pairing issue

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Same here.

Just got a new remote a few months back and it would seem to stop working from time to time. Wiggle the batteries to get it going again, or step up closer to the TV to get it to work. Sometimes I had to unplug the TV for a while to get it to respond again. Switching to new AAA batteries every week, then every day it seemed, until yesterday I needed new batteries and 6 inches from the TV to get it to work. Today it died completely. There are no buttons on the TV itself so I'm without a TV right now.

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Roku Employee
Roku Employee

Re: TV Remote not working intermittently, not a pairing issue

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@SirBerticus 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: TV Remote not working intermittently, not a pairing issue

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@SirBerticus 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Re: TV Remote not working intermittently, not a pairing issue

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Using Roku mobile app on your phone it, has remote ,to stay connected overnight use the fast restart option, must be on same WiFi , network, as your tv, sign into your WiFi on your tv ,on your phone, gaurnteed, fix use your phone, instead, make sure you turn on your fast restart feature it's the3 dots in your connected device settings

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