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beautifull23977
Level 7

TV Remote not working (buttons)

I lost my remote and I don't have anyway to get my tv on the internet. I went and bought a universal remote but I can't seem to get it programed. Please help I have 2 toddlers and they gave been missing there tv time.....

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2 Replies
Tivoburkee
Level 20

Re: Remote not working (buttons)

If its roku tv, they don't respond to the roku code in universal remotes. The Universal remote has have Roku tv codes in them, you can use older tv codes for power and volume but the cursor pad and menu won't work. For volume use the admiral or lg tv code in whatever universal remote you have. By the way what's model and brand of universal?

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: TV Remote not working (buttons)

@beautifull23977 

Thanks for the inquiry.

If you have a Roku TV, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list or Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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