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Level 7

TV Reboots when older NTSC 4:3 resolution show is selected in multiple apps

When I select a show that is filmed in the older NTSC 4:3 format (square screen) like Babylon 5 or Seaquest DSV, the TV pauses like it is loading, then reboots in the same manner as when system restart is selected under the power menu, resulting in returning to the home screen when the cycle is complete. This happens with the Roku Channel as well as with the HBO App. This is a TCL Roku TV 6110X model 55UP120, software version 11.0.0, build 4193-22.

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Roku Employee
Roku Employee

Re: TV Reboots when older NTSC 4:3 resolution show is selected in multiple apps


Thanks for the post.

We would be more than happy to look further into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information, we will be able to investigate the issue further.


Danny R.
Roku Community Moderator
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