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Shadow3
Channel Surfer

TV Controlled by Someone else

I bought a small TCL Roku TV from a local pawn shop recently and ever since hooking it up someone else's controller is affected by my remote and vice versa. My sister has a similar TV in her room next to mine with no issues. Ive set up device control to use in a dorm or hotel but that hasn't helped. I have factory reset twice and this is still happening. I'm on an upstairs level so it's hard for someone to just point and control. Please help!

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8 REPLIES 8
DBDukes
Community Streaming Expert

Re: TV Controlled by Someone else


@Shadow3 wrote:

... someone else's controller is affected by my remote and vice versa. ...


So, your controller is also controlling another TV? There's your clue right there. Whose TV have you identified it as controlling?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Shadow3
Channel Surfer

Re: TV Controlled by Someone else

My account doesn't say. I see my TV and that's its. It's the first roku I've owned so this is a brand new account. At the time of writing this my TV is turning on and off without me even touching the controller.

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DBDukes
Community Streaming Expert

Re: TV Controlled by Someone else

@Shadow3 

First, if you take the batteries out, does it continue?

Next, I'm going to assume the "and vice versa" should be ignored. It seems that you're saying that something appears to be controlling your TV, but you have not seen anything to indicate your controller is controlling another TV.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Shadow3
Channel Surfer

Re: TV Controlled by Someone else

I can control their options on my screen and I can tell when I turn their TV on/off because almost immediately it's back to how they want it.

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Shadow3
Channel Surfer

Re: TV Controlled by Someone else

As for the batteries when I took them out nothing happened on my screen that indicated they were using their remote. It started up again roughly 5 minutes after I put the batteries back in.

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DBDukes
Community Streaming Expert

Re: TV Controlled by Someone else

@Shadow3 

I'm thinking there is no other remote involved. I think you have a dirty contact on your remote. If it only happens when the batteries are in your remote, that points to your remote being the cause.

Compressed air may be helpful in clearing out any dust that may have accumulated there. If you have one of those cans like you find at Walmart and other retailers that you can use to clean out keyboards and such, try focusing the stream around the power button.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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andyross
Roku Guru

Re: TV Controlled by Someone else

If it's a Wifi (point anywhere) remote, then you can try un-pairing and then re-pairing it.

https://www.lifewire.com/how-to-pair-roku-remote-4175130 

After that, if you still have problems, try a factory reset on the TV. That should always be the first thing done when you get a used electronics device.

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Shadow3
Channel Surfer

Re: TV Controlled by Someone else

I've factory reset twice. I had a hard time signing in because the other person kept turning the TV off

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