Discussions

[JAG-DAD]

We suffered a 60 minute power failure.

Roku came up and loaded new software since then it's been in a reset loop.  It comes up in a generic Roku screen, goes blank, then comes up in the same screen,  brightens, goes blank again before showing our normal home screen for about half a second then goes blank again....rinse repeat.

Tried unplugging for extended period then plugging back in and holding the reset button for 15 seconds......no joy.  Same reset loop.

Any other ideas out there?

[kumarash2]

I moved the Roku ultra model 4802X to a wired connection and it actually finished a system update that got stuck when it was wireless connected to the home network.

[kumarash2]

Started happening to me last week as well. Specifically with the Amazon Prime video app.

[renojim · Accepted solution]

I would say hold the reset button for at least 30 seconds.  If your TV supports it, it will put it into Recovery Mode.  If not, it will factory reset it.

How to use Recovery Mode on your Roku TV system | Official Roku Support

[tvalentino]

Reset did not work. Unplugging and waiting and replugging in, did not work. Holding the power button and the volume button down together on the remote, did not work. Holding the power button on the TV itself, did nothing. Resetting the TV by holding the reset button on the back of the TV, reprogramming it, updating it and signing back in, did absolutely nothing as well. 

Anything else to try?

[Lankie85]

Same it’s a just stuck and not doing anything