Discussions

[LisaLuka]

Our TCL (new as of January 2021) has never had problems connecting to the Internet or streaming channels.  I believe a Roku update has caused issues.  It says it's connected to the Internet, but every app says it is not.  I tried to refresh our internet connection and it kept asking if I'm at home or in a dorm.  I rebooted our router and connection points.  It still asked if I'm at home or in a dorm.  I said "home" and it said it was connected, but the apps still sayid there was no connection. 

I made the mistake of doing a factory reset on the TV.  When connecting to the internet, it still gave me that weird "are you at a hotel or dorm, or are you at home?" question.  I chose "home," and it said it was connected.  It then started to search for updates, and immediately said  "Can't update software - please wait a few minutes and try again.  Error 003."  My only choice is to exit setup.  So now I can't even get my Roku TV through setup. Please help!  My family wants to watch movies and TV for Thanksgiving.

[renojim · Accepted solution]

Try using your phone's hotspot if possible and connect to that just to get through the initial setup.  If you can get through that, check for updates from Settings->System->System update.  Roku is rolling back the 10.5 update for some devices, but I don't know if it will happen during the initial setup or if you have to do it manually and yours may not even be one of the affected devices.

[LisaLuka]

Thank you, that worked and I was able to get it to update.  The TCL is on version 10.5, so maybe our device was not impacted with the update. I reset everything on the tv and restarted our router one more time, and it works now. Thank you!