Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Geraph
Newbie

TCL series 8 75-inch reboots on its own

I’m having the same issue. 

roku tv: a115x

model: 75r635

serial: x003005s0p1v (different serial number on back of tv)

software version: 10.0.0 build 4197-88

This occurs randomly on any app, usually watching Netflix or YouTube.

 

0 Kudos
3 REPLIES 3
RokuKariza-D
Roku Guru

Re: TCL Series 8 75-inch Reboots On Its Own

Hi @Geraph

Thanks for reaching out here in the Community!

Can you please provide us the following information for further investigation:
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

Re: TCL Series 8 75-inch Reboots On Its Own

The same happens on my TCL 75Q825.

-Roku TV brand and model: TCL 75Q825
-serial number: X00300944PGN
-device ID: S055Y9844PGN
-software OS/version: 10.0.0 build 4197-88
-does this issue occur on a specific channel? No, this happens on all smart channels (Netflix/Amazon/Hulu/Disney+/etc. as well as when watching HDMI sources. It only happens about once a week, sometime once every other week.  
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times): I will try to remember to do this next time and reply to this post.

0 Kudos
RokuDanny-R
Retired Moderator

Re: TCL Series 8 75-inch Reboots On Its Own

@abtvwatcher

Thanks for the post.

I have passed along the information to the appropriate Roku team to further investigate.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos