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AJ13
Level 7

TCL roku tv volume goes up itself

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TCL roku tv volume goes up by itself. Tried factory reset, reset by pressing reset button located at the back of the tv, power off and on tv and of course checked by taking batteries off from remote. None of the solution works. It is very annoying. Any solution? Please don't say check your remote.

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL roku tv volume goes up itself

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@AJ13 

Thanks for the inquiry.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL roku tv volume goes up itself

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@AJ13 

Thanks for the inquiry.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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felixalvarez144
Level 7

Re: TCL roku tv volume goes up itself

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This just recently started happening to me. Did you find the solution?

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xl
Level 7

Re: TCL roku tv volume goes up itself

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I had this issue for a few days in 55" TCL Roku TV and it was really frustrating. After trying a few solutions that didn't work (tv unplugging, factory reset, etc) I went to settings - audio - speakers and turned it to off. After a few minutes I tuned it back on and the problem seems to be gone. You may want to try this to see if it helps.

Update: The problem is still occurring. Since i'm outside of the warranty period for my TV, I have decided to purchase a sound bar instead of using the internal speak of the TV or purchasing a new TV. Will see if this helps. 

 

Update 2: using an external speaker like a sound bar will resolve this issue as a workaround. I purchased a sound bar, disconnected the tv internal speaker and now use the sound bar. This works great. This is a good solution if you are out of warranty, or if you can't afford or rather prefer not to buy a new TV

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Snotgd
Level 7

Re: TCL roku tv volume goes up itself

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I have the same problem with the roku sound bar. 

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MaryFranco
Roku Employee
Roku Employee

Re: TCL roku tv volume goes up itself

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Hi @Snotgd,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? What troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.

Thanks,

Mary

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