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TCL not recognizing Sony Ultra HD Blu-ray

I have followed a few different methods of trying to get my Sony DVD player to be recognized on the TCL but it keeps asking me if it is turned on. It used to work just fine. I've tried different HDMI cables different HDMI ports. But it still does not see it. I've removed the HDMI "button" on the home screen & plugged it in & it sees something is there but still asks if it is turned on or plugged in. Please help! 

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Retired Moderator

Re: TCL not recognizing Sony Ultra HD Blu-ray

Hey @Rbarts

Thanks for the post.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,

Kariza D.
Roku Forum Moderator
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