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DouglasP
Level 7

TCL TV won't play CBS All Access

We just moved to a new place.  The TCL ROKU TV that worked perfectly at our old place will not play CBS All Access (Canada) in the new place.  All other streaming services work fine.  How do I fix this?

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Roku Employee
Roku Employee

Re: TCL TV won't play CBS All Access

[post moved to appropriate board]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the CBS All Access channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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