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Kricket72
Newbie

TCL TV Backlight Went Out

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I’ve only had my TCL roku tv for a year and a half and all of the sudden the backlight seemed to go out and I can barely see anything at all on the tv 🙄 I’m so disappointed!

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2 Solutions

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RokuDanny-R
Retired Moderator

Re: TCL TV Backlight Went Out

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@Kricket72 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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RokuTakashi
Community Moderator
Community Moderator

Re: TCL TV Backlight Went Out

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Hi @johnwick1234567,

Welcome to the Roku Community!

We understand that you're having issues with your Roku TCL TV, and we're sorry to hear about the issue. You may want to directly contact TCL's support with this issue. Hardware malfunctions are handled directly by Roku TV manufacturer since they provide direct support with their TV models.

You can reach TCL's support at TCL Roku TV Support

All the best,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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18 REPLIES 18
RokuDanny-R
Retired Moderator

Re: TCL TV Backlight Went Out

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@Kricket72 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator
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ManDiego
Reel Rookie

Re: TCL TV Backlight Went Out

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TCL won't do anything since it's the 1-year limited warranty has expired. TCL makes terrible products.

Farmommy
Newbie

Re: TCL TV Backlight Went Out

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SAME
I had my 65" TLC Roku TV about a year and a half and the back light seems to have gone out .
Terrible product , no customer service . They are manufactured to be disposable .

GuitarMan
Roku Guru

Re: TCL TV Backlight Went Out

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This is why it's a good idea to buy TVs from Costco.  They have great warranties beyond the laughable manufacturers' warranties. 

I made two mistakes with my most recent TV purchase.  I didn't buy it from Costco and I bought a TCL Roku tv.  Next TV I buy will be from Costco and will not be a TCL.  If I had to do it again today I'd buy an LG or a Sony from Costco, not a TCL from Amazon.

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Re: TCL TV Backlight Went Out

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Will not buy another TCL less than 2 years and back light is out. Warn al” your friends about this shabby product

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RokuDanny-R
Retired Moderator

Re: TCL TV Backlight Went Out

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@Drkeith1043

Thanks for the post.

The issue you are experiencing is related to hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator
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AlV
Newbie

Re: TCL TV Backlight Went Out

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Same

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RokuDanny-R
Retired Moderator

Re: TCL TV Backlight Went Out

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@AlV

Thanks for the post.

Can you please clarify the issue you are experiencing? If you are experiencing a hardware issue with your Roku TV, we would recommend reaching out to your TV manufacturer to see what options or suggestions they can provide.

You can find Roku TV manufacturers contact information on our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Community Moderator
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Nillum
Newbie

Re: TCL TV Backlight Went Out

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Me too. Not even 3 years.

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