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Sfrank
Reel Rookie

TCL Series 6 and Alto 8i

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Brand new 2021 Series 6 Roku TV and Alto 8i soundbar. All of the sudden the Roku remote no longer controls the soundbar even with CEC on. I have also seen some intermittent lip sync issues. Any advice on how to fix this. 

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RokuDanny-R
Retired Moderator

Re: TCL Series 6 and Alto 8i

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@Sfrank

Thanks for the post.

Please be aware that Roku device remotes do no support external non Roku device controls.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: TCL Series 6 and Alto 8i

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@Sfrank

Thanks for the post.

Please be aware that Roku device remotes do no support external non Roku device controls.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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MissTandy
Newbie

Re: TCL Series 6 and Alto 8i

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I have the same problem. 

TCL TV & TCL Alto 8i are the same brand.

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Sfrank
Reel Rookie

Re: TCL Series 6 and Alto 8i

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mine is back working again and the lip sync issues went away when I purchased a faster (8K) HDMI cable. Hope that helps.

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