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jsigr
Level 9

TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Yes, sometime over the last week or so I realized that 4 k was not working for the Prime video channel. I have a roku ultra on another monitor and no problems there and I am sure it did recently work properly as I watched several shows that rendered 4k HDR and verified as much.

I also have 2 fire tv ultra remotes and they work fine so its just with my TCL 8 65  in 2019 that this is occurring. The obvious thing for me to try is to install the previous update to the one currently being used

I have tried uninstalling the app to no avail

1 Solution

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jsigr
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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It seems to be fixed as of tonight. Thanks to everyone for their support on this issue@!

(fix took approximately four months to implement)

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158 REPLIES 158\
jsigr
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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By the way, my current work around is installing my fire TV ultra on an open HDMI  port but could really dig not having to keep an extra streamer on this tv. I also affirmed that my HDMI connectors were set to 2.0. I guess my most important question is how do I remove the latest update and put the previous one on?

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Mauzapata
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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I have exactly the same problem with roku tv, just started recently 

jsigr
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Must have something to do with the latest update

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VVV1
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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SAME thing here, the HDR logo no longer pops up on screen nor in the asterisk menu.  What gives with this?? Is the content still in HDR despite the missing logo?

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aem
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Experiencing the same thing.

I have a TCL 55R625.

Spent weeks and weeks dealing with the Netflix/Dolby Vision buffering issue, only to have the firmware that finally fixes it, break HDR on Prime.

This is beyond frustrating.

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jsigr
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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I would say no

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Rushero_Regio
Level 8

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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I have the same problem in my TCL 50425 ROKU TV.

Video in HDR still work fine on Netflix and Apple TV, the problem is exclusive with the Prime Video app. Last night i realized!

 

VVV1
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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ya i wish i knew what the deal is.

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rockaway1836
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Same issue here with my 8 series. A few others over at the 8 series thread at AVS are also reporting the same thing. They are saying it just started after the new firmware came down. I just got my 8 series yesterday, so I can't confirm the timing. All is working as it should on my P series, S series, and both of my 6 series sets.

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