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Janer
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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55P605 user here. Everything up to date.

Amazon Prime HDR content is extremely dim and dark. 
I had to go to secret menu to turn off HDR.

HDR seems to work great on Youtube.

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Dgo300
Level 8

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Btw, @all , I think part of the reason it took so long and bad communication is because I just found out today, tcl is no longer partnered with Roku. As of this year, there will be no need TCL-Roku tvs. Any new TCL tvs that are released are gonna be running Android

Roku TV 

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Tismo
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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@Dgo300 wrote:

Btw, @all , I think part of the reason it took so long and bad communication is because I just found out today, tcl is no longer partnered with Roku. As of this year, there will be no need TCL-Roku tvs. Any new TCL tvs that are released are gonna be running Android

Roku TV 


That’s a plus in my book. 

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Pit_Lord
Level 8

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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I should have waited a year.  This relationship is toxic.  I like the Roku interface, I like the TCL tv, but literally every update breaks something new

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Stuart75
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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My Hisense Roku TV has just stopped displaying HDR on Prime video.

Works fine on other platforms, Disney+, Netflix and BBC iPlayer.

jsigr
Level 9

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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+We waited four months for our fix

wangbina
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Same thing happens to my hisense roku tv

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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@wangbina

Thanks for the post.

Have you made sure that the content that you are trying to stream is in 4K?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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wangbina
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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Yes. This problem only happens in prime video app. HDR does not work. It makes the colour awful.

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No4KonPrimeApp
Level 7

Re: TCL-Roku device suddenly does not render Prime in 4K-HDR!

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They still haven't fixed it. No 4k or hdr from Amazon Prime app on TCL Ruku TV.

 

Amazon Prime app works great on PS5 and Xbox Series X. 

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