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Mmetz1212
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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@Dgo300 wrote:

I can confirm 


Also can confirm finally got Amazon HDR back through the built in app on my Q825 and R625

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TheGalaxy
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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Well that’s great news! I can’t test as I’ve returned the 55” but am planning to get a 65” because I really do like the picture on the TCL even with the messed up HDR thing, I just hoped they would eventually fix it....and they have apparently!

will confirm when I get the 65. Nice work Roku 👍

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VVV1
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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I can also confirm it works, without an update too! Took your sweet time, but ty!!!

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aem
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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I'm seeing many but not all 4k titles working properly. I tried Addams Family 2019 and the Marvel stuff all listed as 4k UHD/HDR and they are not triggering the HDR. Can anyone else confirm?

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Mmetz1212
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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@aem wrote:

I'm seeing many but not all 4k titles working properly. I tried Addams Family 2019 and the Marvel stuff all listed as 4k UHD/HDR and they are not triggering the HDR. Can anyone else confirm?


I can confirm that these two said titles do not work in HDR, however I own Bad Boys 3 and Pixels through Amazon and both work in HDR. Kinda Wierd. Also ridiculous that some work and some dont.

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Tismo
Level 7

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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On 2020 R635 65” TCL I can confirm prime video trigger HDR but Netflix nothing. Yes I have premium subscription and I just tested connection thru Netflix settings in the app and logged in over 60 Mbps. I don’t understand what could be wrong. 

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jsigr
Level 9

TCL 43S425 not playing 4K in Netflix or Amazon Prime

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Maybe those titles are being mis-broadcast from the source. I have noticed Lucier not rendering HDR

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Tismo
Level 7

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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@jsigr wrote:

Maybe those titles are being mis-broadcast from the source. I have noticed Lucier not rendering HDR


None of the titles on Netflix render in HDR for me. I tried them all. 

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Dwayde
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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Just tested Prime on TCL 65" R635 2020 and went to "The Boys Episode 8 Season 2" where I first noticed the issue and it's been fixed. HDR logo comes up right away now. Tested one other show and 1 free movie and they worked fine in HDR. Couldn't test the Marvel stuff someone mentioned still being broken because I don't own them.

I don't have a Netflix account anymore to test.

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Mmetz1212
Level 9

Re: TCL 43S425 not playing 4K in Netflix or Amazon Prime

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The first Avengers movie 4k is free on prime so you have access to it.

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