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theskydiveguy
Level 8

TCL Roku audio issue

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TCL 65" Roku TV - I have a Sonos Arc (eArc) - and I have wireless headphones connected through the optical out on the TV. When I watch Netflix, Disney Plus etc the headphones don't work, but using YouTube they work fine. I assume it's a DRM issue? Or is there some way to get my headphones to work again?

Thanks

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theskydiveguy
Level 8

Re: TCL Roku audio issue

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Figured it out - unfortunately the headphones Sennheiser RS 175 only work in PCM mode. 

Thanks for the help. 

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Visitor45763
Level 14

Re: TCL Roku audio issue

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@theskydiveguy wrote:

 Or is there some way to get my headphones to work again?


Did it work, and stop working? I wonder if you received an update that broke it for you (a lot of that seems to be happening). You can go to Home>Settings>System>System update to see when your software was last updated. Maybe there is a correlation. (They'll want to know version # anyway).

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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theskydiveguy
Level 8

Re: TCL Roku audio issue

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It has not worked with this new soundbar. 

Software version 9.4.0 build 4200 

Thanks for the reply. 

Should the optical out no matter what's connected to it? 

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theskydiveguy
Level 8

Re: TCL Roku audio issue

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Figured it out - unfortunately the headphones Sennheiser RS 175 only work in PCM mode. 

Thanks for the help. 

View solution in original post