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TCL Roku audio issue

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TCL 65" Roku TV - I have a Sonos Arc (eArc) - and I have wireless headphones connected through the optical out on the TV. When I watch Netflix, Disney Plus etc the headphones don't work, but using YouTube they work fine. I assume it's a DRM issue? Or is there some way to get my headphones to work again?

Thanks

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Re: TCL Roku audio issue

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Figured it out - unfortunately the headphones Sennheiser RS 175 only work in PCM mode. 

Thanks for the help. 

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Re: TCL Roku audio issue

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@theskydiveguy wrote:

 Or is there some way to get my headphones to work again?


Did it work, and stop working? I wonder if you received an update that broke it for you (a lot of that seems to be happening). You can go to Home>Settings>System>System update to see when your software was last updated. Maybe there is a correlation. (They'll want to know version # anyway).

"[Roku CEO] Wood’s goal is to control video access to the world — to be the 'one box that rules them all.'" (Techcrunch, February 23, 2011). The latest software update removed any doubt who rules & controls my TV.
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Re: TCL Roku audio issue

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It has not worked with this new soundbar. 

Software version 9.4.0 build 4200 

Thanks for the reply. 

Should the optical out no matter what's connected to it? 

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Re: TCL Roku audio issue

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Figured it out - unfortunately the headphones Sennheiser RS 175 only work in PCM mode. 

Thanks for the help. 

View solution in original post