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Level 7

TCL Roku TV using a Seagate 4TB drive to play movies (.mp4)

God bless the TCL techs, but they had no clue on this issue.  Same with the Roku techs.  

I am in the process of digitizing my entire DVD collection (575 DVDs).  I want to play my movies on my Roku TV via Roku Media Player via an external hard drive vis a USB.

     TCL Roku TV Model: 49S405 (Roku TV 7104X)                                                                                             Software version: 9.4.0 build 4200-30                                                                                                           Seagate 4TB Backup Plus Drive USB 3.0 (box says backward compatible to USB 2.0)

After digitizing a few movies I tried attaching to the TV using the included USB 3.0 cable.  Roku Media Player won't recognize the drive.

Someone told me it could be the formatting type.  The 4TB hard drive will format to NTFS or ExFat.  Roku Media Player will not recognize the drive with either format. 

     1. Could it be the TV doesn't recognize the drive because it is a USB 3.0 (even though it says backward compatible to USB 2.0)?  Would using a powered USB 2.0 bridge help?                                                           2.  Could it be that the TV doesn't recognize NTFS or ExFat formatting?

A 500gb portable drive plugged into a TV USB port formatted to Fat32 works just fine with 2 of the same movies (.mp4) I tried on the 4TB drive.  I just don't want to use multiple drives for my library. 

Thanks for any help!


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2 Replies
Level 21

Re: TCL Roku TV using a Seagate 4TB drive to play movies (.mp4)

Roku devices support a USB connected drive with the FAT16, FAT32, NTFS, EXT2, EXT3, and HFS+ file systems. I haven't heard of any problems with drives of that size. But I've never tried one personally. Is your drive externally powered? If not, that might be an issue. 

Are you certain it's not recognized the drive, or is it just not seeing the media? There should be no issue with the drive being USB 3.0. But if your media has an unsupported video or audio codec the file might not appear. While that's unlikely with the MP4 container, it's still a possibility. And since the same media played from a different drive, that's likely not the issue.

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: TCL Roku TV using a Seagate 4TB drive to play movies (.mp4)

I saw in another post (can't find it right now) that the issue is the amount of time it takes to deal with a large drive.  Someone else had an 8TB drive and determined they just needed to wait long enough for it to "recognize" the drive - I have no idea what it is doing during that time, but possibly building an index into the content?

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