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kirstenr
Level 7
‎07-30-2020 12:28 PM

TCL Roku TV stuck on "Flashing the update..."

TCL Roku TV stuck on purple screen "Flashing the update - do not power off or reset the device" It's been 4 hours.  What is going on?  Anyone know how to fix this?

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RokuDanny-R
Roku Employee
Roku Employee
‎07-30-2020 12:55 PM

Re: TCL Roku TV stuck on "Flashing the update..."

@kirstenr 

Thanks for the post.

Can you please provide us with more information regarding what you are experiencing? When did this issue occur? What were you doing when this happened? Can you please provide a screenshot of what you are seeing?

Have you tried performing a factory reset on your TV to see if that resolves the issue you are experiencing? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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