Help

Discussions

Premium audio. Made simple.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rkinnc75
Level 7
‎02-27-2020 07:45 PM

TCL Roku TV sound with TCL Soundbar

I have a TCL Roku TV and the TCL Alto 7+ soundbar.  When the soundbar is powered on, the volume needs to be around 75 but when the soundbar is turned off, the same audio level can be achieved around 25.  It is connected via the HDMI-ARC port.

What can be done about this?

Roku TV 7119X

TCL model 65S517

Software 9.2.0 build 4502-30

Device ID FU293M869642

0 Kudos
Reply
1 Reply
RokuTannerD
Level 19
‎03-02-2020 01:34 PM

Re: TCL Roku TV sound with TCL Soundbar

@Rkinnc75 Thanks for reaching out. I'd recommend starting by contacting the manufacturer of these products for more help with the issue you're running into. You can reach TCL support directly here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

They should be able to assist further, or help explain the behavior you're running into. 

 

Thanks,

Tanner

0 Kudos
Reply