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Level 7

TCL Roku TV sound with TCL Soundbar

I have a TCL Roku TV and the TCL Alto 7+ soundbar.  When the soundbar is powered on, the volume needs to be around 75 but when the soundbar is turned off, the same audio level can be achieved around 25.  It is connected via the HDMI-ARC port.

What can be done about this?

Roku TV 7119X

TCL model 65S517

Software 9.2.0 build 4502-30

Device ID FU293M869642

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Level 19

Re: TCL Roku TV sound with TCL Soundbar

@Rkinnc75 Thanks for reaching out. I'd recommend starting by contacting the manufacturer of these products for more help with the issue you're running into. You can reach TCL support directly here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

They should be able to assist further, or help explain the behavior you're running into. 

 

Thanks,

Tanner

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