I have a Samsung HW-N950 soundbar and am having an issue with 2 different TCL Roku TV's being "silent" when selecting Dolby Digtal+,DTS from the audio menu.
It is not clear if this is an issue with Roku or the soundbar. I am hoping someone out there has run into this before.
Issue: Roku detects DD+ capability of the HW-N950 however there is no sound from the soundbar when DD+ is selected in Roku. Even the Roku menu clicks go silent so this has nothing to do with the content being played. I am able to adjust the volume via CEC but there is no sound at all.
When switching to standard DD, everything works fine.
I had this issue on 2 65" TCL Roku 6 series units (had to exchange TV due to screen issues)
I also have this issue on a 55" TCL Roku tv (same OS version)
The soundbar has been exchanged per Samsung's recommendation. Same issue with new one.
I have tried 4 different HDMI cables
TCL support is giving me truly bizarre answers, like this gem:
"Please note that if you are viewing a content that does not support Dolby Atmos, the TV will not produce any audio."
Clearly, I am still trying to get them to understand the issue.
Any thoughts would be appreciated!