My TCL Roku TV model 55R625 has been rebooting randomly and getting stuck on the red TCL Roku TV splash screen. It shuts down very randomly, sometimes it happens on apps, other times playing videogames, and other times even on the main screen.
There are times the tv starts up without anyone close to it and gets stuck on the splash screen.
When it reboots, most of the time it gets stuck on the splash screen. Sometimes it resets by itself (going back to Choose your Language screen), sometimes it just gets back to the main screen, but most of the time I have to insist on resetting the TV by the side button until it gets to normal.
The issue can happen several times a day or the tv can be a week without the issue.
The issue has been happening since January 2022.
I tried to update the Roku tv using the USB drive, but the tv says it is using the most recent Roku version.
I saw on another topic how to open the Issue Report Tracker, and that is the information:
Model: A109X - Roku TV
Serial Number: X0030071RXET (S054Y991RXET)
Software version: 10.5.0 - build 4210-88
Please use issue ID ET-485-250 to report the issue
Can anyone help me? Does anyone face the same issue?