Discussions

[JoeGreen]

Hello all!! First time here and hoping I can find some help.

I just got a new 55" TCL Roku TV. It works great other than when I go to use screen mirroring with my Galaxy S20 using Smart View my phone connects to the TV no problem but once my phone screen gets displayed on the TV it stays stuck on that first screen. If I play a video from my phone the sound comes through the TV however the picture is stuck with where if was when I first connected. Does anyone have any ideas? I checked my phone with another Roku TV I have and it mirrors perfectly on that TV. I also tried factory resetting the TV and still does the same. I have also downloaded several other screen mirroring apps and they all do the same thing, connect then gets stuck.

Any help is appreciated thank you!

[Arena9168]

Same here, using a galaxy s10e or a galaxy note 10 lite and trying to mirror on a Roku express 3930. B-u-t it worked previously. It stopped working, I presume, after some update on Roku or the phones or both. The s10e stopped mirroring first. Now, the galaxy note 10 lite stopped, too. The galaxy note 8 still can mirror without a problem.

[RokuDanny-R]

@Arena9168

Thanks for the post.

We would be more than happy to look further into this for you.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-brand, model, and OS mobile device you are using
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny