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More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
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Eddie_Logic
Level 7

Re: TCL Roku TV crashing

Just want to share what worked for me. Sure it's not the cause for most. TV kept randomly going to homescreen or Nerflix or exiting Netflix. Took the batteries out of my Roku remote and started using the Roku remote app on my phone. Apparently the remote was randomly sending a signal. Was happening several times a day before and TV has been good for over a week since I took out the batteries.
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ynotrhyme
Level 7

Re: TCL Roku TV crashing

"sonywanholecom" wrote:
Model information:
Roku TV: 6109X
TCL Model: 50UP120

Software Version: 7.2.0
Build: 4143-22


I have been going through the settings disabling things one piece at a time. I have found that by disabling "Device Connect" that all of the lock ups have ceased to plague my TV. This setting can be found in the following location.
From the Home Screen Menu select:
System
--------->Advanced Settings
---------------------------------->Device Connect
------------------------------------------------------->Select "Disable 'Device Connect'
I hope this is as effective for others as it has been for me.

i tried this but my tv says that i cant disable because i have an enhanced roku remote connected. Any suggestions? 
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Chrisbolt
Level 7

Re: TCL Roku TV crashing

My tcl Roku TV is trying to boot up and then just turns off. It has been doing this for over an hour. It gets to the TCL Roku TV main startup screen and then turns off and it is stuck in this cycle. I can't manually turn it off, I can't do anything.
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Highlighted

Re: TCL Roku TV crashing

"Chrisbolt" wrote:
My tcl Roku TV is trying to boot up and then just turns off. It has been doing this for over an hour. It gets to the TCL Roku TV main startup screen and then turns off and it is stuck in this cycle. I can't manually turn it off, I can't do anything.

Try unplugging the TV from the power outlet and letting it sit for a while unplugged.  Generally this helps many electronic items when they act strange.  After an hour plug it back in and see if it works normally.  If not it may be something more serious like a bad circuit board or power circuit issue.  I usually try this first before contacting a repair service.
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RokuShawnS
Level 10

Re: TCL Roku TV crashing

viewtopic.php?f=28&t=38665
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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DrKLK
Level 7

Re: TCL Roku TV crashing

I have a TCL Roku TV 55S423. I had problems with it turning off for a second then turning back on then off again for a second. This happened about every 5 minutes. I had a thumb drive in the USB port for replay. Removed the thumb drive and the problem resolved. FYI. Software fix for the pause/replay?

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Gkendee
Level 9

Re: TCL Roku TV crashing

I came here after my TCL Roku TV crashed for the umpteenth time. I just got the TV a month ago. It's got the latest software update version 9.2.6 build 4132. 

When I say it "crashes" I don't mean it exits to the home screen. I mean it COMPLETELY SHUTS DOWN! It begins with it getting progressively worse response-wise when trying to change the volume or looking through an app's programming it begins to get slower and slower in response to the remote until it just "crashes" and completely shuts down then powers back up. It's done it with multiple apps and even when watching antenna TV.

A couple of times it kept shutting down and powering up 3 or 4 times before finally staying on. Then it will work fine for a few days before doing it again. I think it's a software problem and I hope they fix it with the next update and SOON! 

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Gkendee
Level 9

Re: TCL Roku TV crashing

Thanks for the tip DrKlK. I have a thumb drive inserted and I'm going to take it out to see if it fixes the problem! If so, I will be calling about them remedying this on my brand new TV. 

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