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junkanoo5
Level 7

TCL Roku TV - channels won't load

There are a whopping 50 channels that don’t load for me on the TCL roku tv. All work great on fire stick 4K.
I just installed new October update, performed whole TCL reboot (home x 5 & up & rwd x2 & fwd x2). Nothing helps.
DIY
Espn
Espn2
Fs1
Fs2
Hgtv
Nbcsn
Tennis
AMC
Animal planet
BBC America
Bravo
Cheddar
CNBC
CNN
Cooking
Discovery
E!
Espn news
Espnu
Food
Fox business
Fox News
FX
FXX
Golf
Hallmark
Hln
IFC
ID
Law and crime
Motortrend
Msnbc
Nat geo Wild
Nat geo
NBA
NFL
Own
Oxygen
Pop
Sec
Sundance
Syfy
Tbs
TLC
TNT
TRAVEL
TRUTV
USA
WE

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1 Reply
Community Manager
Community Manager

Re: TCL Roku TV - channels won't load

Hi there, 

Thanks for the note. A few questions to help here: 

- When you say these channels won't load, what exactly do you see on screen? Are there error messages, or what behavior specifically occurs? 

- Have you tried contacting your Roku TV manufacturer's support directly to request additional help with this issue? You can reach TCL here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question

With more information, we may be able to help make additional suggestions to help. Please keep us posted! 

 

Thanks,

Tanner

 

 

 

 

Tanner D.
Roku Community Manager
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