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jeffrok
Level 13

TCL Roku TV and Alexa

Just added a new TCL TV to the mix (2019 Series 5).. linked it to my Echo, and now when I say "Alexa, volume 10" (for example), it changes the Roku TV volume. Before, with my old TCL TV linked to my Alexa/Echo, I could say "Alexa, volume 10" and it'd change my Echo dot to volume 10.. if I were to say "Alexa, set roku TV volume to 10" it would set the Roku TV volume to 10.. 

Now, the Roku TV is the only volume I can change with voice commands.. 

Is there a secret Alexa command I can use to differentiate the Echo volume and the TCL TV volume?

Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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4 Replies
Michelle3
Level 12

Re: TCL Roku TV and Alexa

That literally doesn’t make any sense whatsoever. :-O

~Jordan

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renojim
Level 21

Re: TCL Roku TV and Alexa

It makes sense to me and I've gone through the same thing at my mother's, but I can't remember if I ever found a solution.

Michelle3
Level 12

Re: TCL Roku TV and Alexa


@renojim wrote:

It makes sense to me and I've gone through the same thing at my mother's, but I can't remember if I ever found a solution.


I’m not even sure that there is a solution, and there should be one as long as this issue isn’t experienced/unresolved for a while.

~Jordan

dasbimmerman
Level 7

Re: TCL Roku TV and Alexa


@Michelle3 wrote:

@renojim wrote:

It makes sense to me and I've gone through the same thing at my mother's, but I can't remember if I ever found a solution.


I’m not even sure that there is a solution, and there should be one as long as this issue isn’t experienced/unresolved for a while.

~Jordan


@jeffrok

I have the exact same issue. Once I have Alexa (Echo dot 3rd gen) interact with my Roku TV,  It is as if priority focus is given to the tv. I have been trying to find a solution to this for days. I just purchased my echo dot and it is not uncommon for some in my household to give the command 'Alexa volume up' a couple times before remembering/ being reminded to include '...on Roku'. However, at that point Alexa has adjusted its volume to max and will only modify the TV volume.

《(I highly recommend whisper mode for these instances, as a volume 10 whisper is not bad)》

The only thing that I have come up with so far, that works, is to:

• Say  'Alexa, turn off roku' • Wait about 10 seconds • Use preferred wording to command Alexas volume.

I think the Roku skill may need to assume less priority over the commands, ie. Requiring that 'Roku', or the name given to the device, must be the specified target with the command

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