Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ohpkuser
Channel Surfer

Re: TCL Roku TV & Google Home

Jump to solution

Finally! Thank you Roku for sending through an update. My two TCL TVs are communicating with Google Home now! It's been a while, but they did it!

0 Kudos
ytsejam1138
Reel Rookie

Re: TCL Roku TV & Google Home

Jump to solution

I've also been having this issue. I have 4 TCL Roku TVs and 3 work great with Google Home. However, the newest one bought in October of 2023 has never worked with Google Home. 

Model number: 55S453

Updated on 1/24/24 to 12.5.5 build 4174-CG

 

 

 

0 Kudos
RokuJanadeeK
Community Moderator
Community Moderator

Re: TCL Roku TV & Google Home

Jump to solution

Hi @ytsejam1138,

We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Troubleshooting steps you have taken in an attempt to resolve the issue.

Kindly ensure the details you will share are complete and precise for our team to specifically review. Your response is highly appreciated.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
ytsejam1138
Reel Rookie

Re: TCL Roku TV & Google Home

Jump to solution

@RokuJanadeeK 

Thank you for the response. Here is my issue ID YX-058-790. I have done every troubleshooting technique listed in this thread. Unlink/Relink Roku account from Google Home. Tried different wireless channels. The Roku app can control this device and my other 3 devices. The Google Home app can see this device, I just get the "something went wrong" error each time I try to issue a command either verbally or in the app. Google Home also has no problem working with my other 3 TCL TVs. 

0 Kudos
RokuJanadeeK
Community Moderator
Community Moderator

Re: TCL Roku TV & Google Home

Jump to solution

We appreciate the prompt response, @ytsejam1138.

It seems that you have done a great job troubleshooting this issue. No worries; with the details you have provided, this should be sorted out as soon as possible by the appropriate team.

We sincerely appreciate your patience in the meantime. Be sure to perform a system restart on your device to ensure that the possible fix will be applied.

Let us know if you have further inquiries.

Regards,
janadee

Nadee K.
Roku Community Moderator
0 Kudos
ytsejam1138
Reel Rookie

Re: TCL Roku TV & Google Home

Jump to solution

Started working yesterday. Thank you very much for the quick fix. 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.