Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

TCL Roku TV Sound problems

I have a 40 inch TCL Roku TV and ever since last week there is no sound on any of my apps themselves like YouTube TV/Netflix/HBO. You can hear sound when you use the regular menu/change volume and perfectly with my Playstation so obviously it is working. I searched the community for similar issues and found the click star button go to volume mode set to off thing which works sort of. My sound only works on leveling NOT off and I have to toggle it btwn leveling and off twice before it works. I have to do this every time I watch an individual tv show. Try to binge something on Netflix I have to pause between everyone until it works. How do I fix this?

0 Kudos
1 Reply
Level 20

Re: TCL Roku TV Sound problems

See if you can reset the Tv audio /picture settings in the menu:

 

settings> system> Advanced system settings> factory reset> Reset TV Audio/Picture settings> follow the prompts

Edmund
0 Kudos