Discussions

[Monica6]

When I go to the Airplay and HomeKit setup on the TV and try to pair it, it doesn't work and it says on the Home App, "Couldn't add Roku TV 8XXXX" "Home couldn't connect to this accessory." I am running Software version 12.5.5 on the Roku TV. I have IPv6 turned off on my router. I did a system restart. Can someone help me? (Model 32S331, Hardware ID 8121X) This also happens on my Roku Express.

[Monica6]

Update: I got it working on a newer iPhone, iOS 14 or 15, but still says on mine Not Responding

[RokuJanadeeK]

Hi @Monica6,

We're delighted to have you here in the Roku Community.

We understand that you're having issues using the AirPlay and Homekit features. We might need a few more details to provide you with an accurate resolution.

May we know the following?

• Is this the first time you're trying to set up HomeKit? If not, was it working before?
• Have you tried connecting your device and your mobile phone to a mobile hotspot just to check if the same issue persists?
• What error code or message have you been receiving?

We would recommend that you refer to the support article on how to use AirPlay and HomeKit with your Roku streaming device for further details about this feature.

Please keep us updated so we can continue assisting.

All the best,
Janadee

[Monica6]

Yes, it was working before at my old apartment and my apartment before that. I recently moved into a house, people have said it's because 12.5.5 broke HomeKit and Airplay. So I don't know, but thanks. There's no error code or message. You see, the 2 Roku devices I have work on HomeKit with an iPhone 7 Plus so far, but not on my iPhone 6. I paired the accessory with the iPhone 7 Plus as the owner, but then on my 6 (as the visitor), it would say "Not Responding".

[RokuJohnB]

Hi @Monica6,

Thank you for posting here in the Roku Community!

We will be more than happy to investigate this issue further. May we know what the current iOS version of your iPhone 6 is? Have you tried restarting your phone?

We'll wait for your response.

Thanks,                                                                                                                                                John

[Monica6]

It's an iOS 12.

[RokuTakashi]

We appreciate the response, @Monica6

Have you already tried performing a restart on your iPhone 6 to see if it produces a different outcome?

Let us know.

Best wishes,
Kash

[Monica6]

I did. It didn't work.

[RokuJohnB]

Hi @Monica6,

Thank you for keeping us posted!

We will be more than happy to assist you further. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• What are the troubleshooting steps that you have taken so far?

Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.

Thanks,                                                                                                                                                John

[Monica6]

I already mentioned some of that in my first post, go see that.